Personal Training Policies

All personal training packages are personal, non-transferable, and non-refundable. Packages may not be shared with or transferred to another individual under any circumstances.

By purchasing a training package, you agree to abide by all Symmetry Fitness rules, policies, and code of conduct for the duration of your training agreement.

All personal training packages expire 6 months from the date of purchase. Sessions not used within this period will be forfeited without refund or credit.

The expiration date is set at the time of purchase and will be communicated to the client. Extensions are not guaranteed and are granted solely at the discretion of Symmetry Fitness management.

To inquire about a package expiration or extension, contact us at [email protected] prior to the expiration date. Requests submitted after expiration will not be considered.

A minimum of 24 hours advance notice is required to cancel or reschedule any personal training session. Notice must be provided directly to your trainer or submitted in writing to [email protected].

Sessions cancelled with less than 24 hours notice will be deducted from your package as a late-cancel session. No exceptions will be made regardless of the reason.

No-shows — clients who do not appear for a scheduled session without any prior notice — will be charged the full session and deducted from the package.

All personal training package purchases are final and non-refundable. No refunds will be issued for unused sessions, partial packages, or sessions missed due to scheduling conflicts.

In the event of a documented medical condition that prevents continued participation, a credit toward a future package may be considered at the sole discretion of Symmetry Fitness management. Supporting documentation from a licensed physician is required.

Personal training packages are paid in full at the time of purchase. Payment plans are not available unless expressly arranged in writing with Symmetry Fitness management.

All payments are processed securely online. Symmetry Fitness does not store payment card information on its servers.

Clients are responsible for disclosing any known medical conditions, injuries, or physical limitations to their trainer prior to beginning any training program. Symmetry Fitness and its trainers are not liable for injury resulting from undisclosed conditions.

Clients train at their own risk. Symmetry Fitness strongly recommends consulting a physician before beginning any exercise program, particularly if you have a pre-existing health condition.

In the event of an emergency during a session, your trainer will call 911 immediately. An AED device is located on the premises.

All personal training clients are expected to treat their trainer, fellow members, and the facility with respect. Disrespectful, harassing, or inappropriate behavior toward any staff member or member will result in immediate termination of the training agreement without refund.

Appropriate athletic attire is required at all times. Closed-toe athletic shoes must be worn on the gym floor.

Symmetry Fitness reserves the right to update these personal training policies at any time. Clients will be notified of material changes via email. Continued use of training services following notification constitutes acceptance of the updated policies.

Questions about personal training policies may be directed to [email protected].